I'm not receiving emails from the platform

Start with these three places

Before you decide an email hasn't arrived, check in this order:

1. Your Spam folder. The most common place our messages end up the first time.
2. The Promotions and Updates tabs, if you use Gmail. They are separate inboxes, not folders, and easy to miss.
3. Your inbox search. Type cohorta or the academy's name. It finds the message whichever folder it landed in.

The sender is an address in the cohorta.pl domain, and the sender name is often the academy's name. Add the address to your contacts and future messages will go straight to your inbox.

Check that your address is correct

Read your account's address character by character. The typos we see most often: gmial.com, gmail.pl, hotmial.com, a capital "I" instead of a lowercase "l", and a space at the end of the address.

An address with a typo looks valid to the system. We send, the email bounces into the void, and you wait. Nothing fixes this except correcting the address.

Which emails we send and which we don't

Among others, we send: the activation link when you sign up, password resets, purchase confirmations and the login link after buying without an account, academy invitations, event registration confirmations, event reminders and certificates. The academy can also send its own emails through automations and campaigns.

We don't send emails about new posts, comments or direct messages. You see those notifications only in the app, under the bell.

Invoices for courses are issued by the seller, the trainer or company running the academy. If the academy uses Fakturownia, the invoice comes from that system, not from us. If you are missing an invoice, look for a message from the seller.

Specific situations

The activation email didn't arrive after signing up. Right after signing up, under the "Account created." message, there is a "Didn't get the link? Resend it" link. Note: if the address has a typo, the resend goes to the same wrong address. In that case sign up again with the correct address. If you have already closed that page, write to us.

The password reset didn't arrive. For security reasons the form looks the same whether or not an account exists for the address you entered. If the email doesn't arrive, the most likely reason is that your account uses a different address from the one you are typing.

Event reminders don't arrive. In Settings, on the "General" tab, in the "Notifications" section, check the reminders 24 hours and one hour before an event. Both are on by default.

I clicked the unsubscribe link in a Cohorta email footer. Emails from Cohorta to people who run academies have that link. Unsubscribing turns off news and tips about the Cohorta product. It doesn't turn off purchase emails, password resets or messages from academies.

I clicked "Unsubscribe" in an academy campaign. Every email campaign from an academy has that link. Unsubscribing turns off campaigns from that one academy only. Purchase confirmations and event reminders still arrive.

Work email. Company spam filters can be stricter than personal ones and can delete messages before you see them, without moving them to Spam. If that's your situation, ask your IT department to allow the cohorta.pl domain, or write to us about changing your account's address.

What we can't see

We can't see whether a message reached your inbox or Spam, or whether it was opened. Filters on your mail provider's side are beyond our reach.

So if you write to us, the most helpful thing is to give the exact address and the approximate time you expected the message. Then we can check whether it went out at all.

When to write to us

• You have checked Spam, the tabs and search, the address is definitely correct, and the message isn't there.
• You closed the page after signing up and can't resend the activation link.

Write to support@cohorta.pl, from another address if necessary, and include the address concerned and the type of message you are waiting for.