What a workspace is and why you have to choose one

In short

A workspace is an academy. One training company or one trainer has one workspace. Inside are their courses, their community, their events and their learners.

Your account is one and it belongs to you. Workspaces are the places your account has access to.

A comparison that usually does the job: your account is your ID card, and a workspace is a building that ID card lets you into. You can have access to several buildings. Each one holds different things.

Why you see a selection screen

If after logging in you see a list of names instead of a course, your account belongs to more than one workspace. Click the one you want.

If you belong to just one, you go straight into it and never see this screen.

I can't see my course, and I definitely bought it

This is the most common support request, and it almost always has one of three causes.

You are in the wrong workspace. A course bought from trainer A won't appear in trainer B's academy. Switch with the switcher at the top of the sidebar or from the menu under your name in the top right corner.

You bought with a different email address from the one you log in with. Very common when someone buys through work but logs in with a personal address. Check which address the purchase confirmation was sent to and log in with that one.

You bought without creating an account. You can buy as a guest. In that case an account is created automatically for the email address used for the purchase, and access is granted straight away. You receive an email "You have access to…" with a link that logs you in with one click (the link works for an hour). After that you log in with the same address and set a password with "Forgot your password?". Don't create a second account: signing up with that address won't work anyway, because the account already exists.

Files and ebooks bought as a guest go to My library (the Account section of the sidebar) the first time you log in with the address used for the purchase.

How to switch between academies

The switcher is at the very top of the sidebar and shows the name of the academy you are in. Clicking it opens a list of the others. The switcher only appears if you belong to more than one academy. The same list is in the menu under your name.

The address in your browser shows it too: cohorta.co/app/academy-name/.... The part after /app/ is the workspace.

Can I have my own workspace

Yes, and that is a separate role. As a learner you join someone else's academy. As a trainer you set up your own and create the courses in it.

One account can be a trainer in its own academy and a learner in someone else's at the same time. You don't need two accounts for that, and it's better not to create them.

What a workspace is NOT

• It isn't a folder for your files.
• It isn't a pricing plan. The plan belongs to the academy, not to your account.
• It doesn't disappear when you log out.
• Being removed from one academy doesn't delete your account or your access to others.

When to write to us

When you have checked all three causes in the missing course section and still can't see it. Write to support@cohorta.pl with the email address used for the purchase, the academy name and the course name. Without those three things we can't find the purchase.