How to enrol in a course

Where to look for courses

There are two places and they are easy to confuse.

The catalogue inside the academy lists what the academy offers its members. You find it under Learning, in the "Catalogue" section below your courses.

The academy's public store, at cohorta.co/sklep/academy-name, is a shop window anyone can see, including people without an account. You usually land there from a link the trainer sent you.

Each course can also have its own sales page at cohorta.co/p/academy-name/course-name. That is the nicer one, with a description and the syllabus.

A free course

1. Open the course and click "Enroll for free".
2. You get access immediately, with no payment and no waiting.
3. The course appears on your dashboard and under Learning.

That's it. If nothing happens after the click, refresh the page.

A paid course when you already have an account

1. Open the course. If it has several pricing options, you choose between them on the course's sales page.
2. Click "Buy for…" with the price. You are taken to the payment page.
3. Pay. The available methods depend on the academy; usually card, BLIK and Przelewy24.
4. After paying you return to the course page with the message "Payment received". Access is granted automatically, usually within a few seconds.

A paid course when you don't have an account

On the sales page you can buy without creating an account if it is a one-off payment. In that case:

1. You enter your email address, tick the two required consents (terms of service and immediate access to the content) and pay. If you are logged in, your address is already filled in.
2. An account is created automatically for that address, and access is granted straight away.
3. You receive an email "You have access to…" with a link that logs you in with one click.
4. Access is tied to that email address. You can set a password later with "Forgot your password?".

This is where problems most often start. If you later log in with a different address, you won't see the course, even though you paid. Remember which address you used.

Subscriptions

Some products, such as clubs and memberships, are billed on a recurring basis. In that case:

• you pay monthly, quarterly or yearly, automatically,
• you need an account to buy a subscription,
• access lasts as long as the subscription does.

If you want to stop, write to whoever runs the academy before the renewal date. Cancelling a subscription isn't the same as asking for a refund. Cancelling stops future payments; it doesn't return ones already made.

How you know you have access

The course appears on your dashboard and under Learning, and the purchase button changes to "Continue learning". You also receive an email confirming the purchase.

If after two minutes and a page refresh you still see the purchase button, read the article "I paid but I don't have access".

When to write to us

• Money has left your account, and there is still no access after refreshing and checking your email address.
• The payment page shows an error other than a declined card.
• You want to buy for several people at once. Write to us and we will set it up differently from a normal purchase.

Include the email address used for the purchase, the course name and the time of payment.