9. Learner: buying and learning

This chapter describes Cohorta from the learner's side: where to find an academy's offer, how to buy a product with or without an account, how to accept an invitation, how to learn (courses, lessons, quizzes, assignments, certificates) and what else you can use in the academy: resources, the ebook library, messages, events, mentoring and payment history. The staff side of the same features is covered in chapters 2, 3, 4 and 6.

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9.1. Where to find an academy's offer

What it is for: before you buy or start learning, you need to find the product. An academy shows its offer in four places.

Who can see it: anyone can see the public pages, including people without an account. Only academy members see the Catalogue in Learning.

Where to find it:

Most often you will reach the shop or a sales page through a link from your trainer.

How to go from the shop to a product

1. Open the academy shop.
2. Scroll to the product list. Each card shows the product type (for example Course, Ebook, Membership), the name, a short description and the price: Free or "from" and the lowest price.
3. Click the card. The product's sales page opens.

Something not working?

• The message "No products yet. Check back soon." → the academy has no public products yet. Ask your trainer for a direct link.
• The message "Something went wrong." with a "Try again" button → the page did not load. Click Try again or refresh the page in a moment.

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9.2. Product sales page

What it is for: here you read the product description, curriculum, testimonials and questions, and at the bottom of the page you buy or enrol. The academy decides how the page looks and what the buttons in its upper part say.

Who can see it: anyone with the link. A product the academy has marked as members only does not appear in search engines, but its page still works from a link.

Where to find it: academy shop → product card, or a link from your trainer.

How to get the product from this page

How you buy depends on the product type and the payment type.

Next to the purchase buttons you also see a note that payments go through Stripe (card, BLIK, Przelewy24).

What happens after you click "Join for free"

The button takes you to the login screen. You enrol in a free product after logging in, in the app: Learning → Catalogue (section 9.9). If you are not a member of this academy yet, you will not see it after logging in. Ask the academy for an invitation (section 9.10).

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9.3. Free ebook in exchange for your email

What it is for: an academy can give away a resource (for example an ebook) in exchange for your email address. You do not pay and you do not create an account.

Who can see it: anyone on the sales page of such a product.

Where to find it: product sales page, the form at the bottom of the page.

How to get the free resource

1. Enter your address in the Your email field.
2. If you want marketing emails from the academy, tick the consent box. It is not required.
3. Click Send me the free ebook.
4. You will see the message Check your inbox with the address we sent the link to.
5. Open the email and click the download button. The download page opens (section 9.6).

Something not working?

• No email after a few minutes → check your spam folder. The screen says the same: "If it does not arrive within 5 minutes, check your spam folder."
• The message "The materials were already sent to this email, check your inbox" → several emails have already gone to this address in the last day. Look for the earlier email.
• The message "Too many submissions. Please try again in an hour" → too many requests came from this network. Wait an hour.

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9.4. Buying an ebook without an account

What it is for: you buy an ebook or another digital download without creating an account. The download link arrives by email.

Who can see it: anyone on an ebook's sales page, if the academy allows buying it without an account.

Where to find it: product sales page, the form at the bottom of the page.

How to buy an ebook without an account

1. If you see the Payment currency field, choose a currency. The field appears only when the academy has set prices in several currencies.
2. If you see the Your price field, enter an amount. The academy shows a minimum ("You can pay from"), a suggested amount and sometimes a maximum.
3. Enter your address in the Your email field. The download link will be sent there.
4. If you need an invoice, tick I want a VAT invoice and fill in the details (table below).
5. If the academy has added an extra offer, you will see a box with its name and the note "Only now +amount". Tick it if you want to add that product to the same payment.
6. If you have a discount code, click Have a discount code? and enter the code in the Discount code field.
7. Tick the two required boxes: acceptance of the terms of service and privacy policy, and your request for immediate access to the digital content.
8. Tick the marketing consent only if you want to.
9. Click Go to payment. The button changes to Redirecting….
10. On the Stripe page choose a payment method and pay. You will see the discount from your code on the payment page.
11. After paying you return to the Thank you for your purchase. page with a summary: product, amount and your email address (partly hidden).

Form fields: buying an ebook

What happens automatically

• After payment we send the email "Your ebook “(name)” is ready to download" with a Download the ebook button to the address you gave.
• The download link works for 90 days after purchase. The academy can also set a download limit.
• If you ticked the extra offer, you get it together with your purchase.
• If you asked for an invoice, your details go to the academy. Whether the invoice arrives by email automatically depends on the academy's settings.
• A one-time offer may appear below the thank-you message (section 9.5).
• The purchase is linked to your email address. When you later create an account with the same address, the ebook appears in My library (section 9.7).

Something not working?

• The message "Tick both required boxes to continue to payment." → tick the terms consent and the immediate access consent.
• The message "Full name (or company name) is required" → you ticked the invoice box, fill in the name.
• The message "VAT ID is required for a company" → for a company invoice enter the VAT ID.
• The message "The minimum amount is …" or "The maximum amount is …" → correct the amount in Your price.
• A message starting with "Kod rabatowy:" (discount code:), for example "Kod rabatowy: Invalid code", "Kod rabatowy: This code has expired", "Kod rabatowy: This code has reached its usage limit", "Kod rabatowy: This code does not apply to that product" → check the code with the academy, or clear the field and buy without a discount.
• The message "Sprzedaż chwilowo niedostępna. Trener nie ukończył jeszcze konfiguracji płatności…" (sales temporarily unavailable, the trainer has not finished setting up payments) → the academy does not have active payments yet. Try later or write to the academy.
• The message "Przeliczenie walut chwilowo niedostępne (NBP)…" (currency conversion temporarily unavailable) → try again in a moment or choose PLN.
• The message "Too many purchase attempts. Please try again in an hour" → there were too many attempts from this network. Wait an hour.
• I cancelled the payment on the Stripe page → you will see the You cancelled the payment. screen and the sentence "We did not charge you anything." You can go back to the offer and try again.
• The download email did not arrive → check your spam folder. The page after the purchase says the same.

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9.5. Post-purchase offer

What it is for: after you buy an ebook, the academy can offer you a second product at a lower price. The offer is one-time and has a countdown.

Who can see it: a person who has just bought an ebook without an account, if the academy has prepared such an offer for that product.

Where to find it: the Thank you for your purchase. screen, below the order summary.

How to take the offer

1. Read the offer in the Special offer, now only box. You will see the product name, the discounted price, the struck-through price and the note "You save amount".
2. In the top right corner of the box a countdown shows how much time is left.
3. Click Claim it, followed by the price. You go to a Stripe payment. You pay separately, without entering your email again.
4. After payment you will see the Second purchase confirmed screen. The link to the second file arrives by email, just like the first one.
5. If you do not want it, click No, thanks.

Something not working?

• The button says "Offer expired" → the countdown reached zero. The offer will not appear again.
• The message "That offer does not exist or has expired" → the academy has switched the offer off.
• The message "This discount is only available after buying the main product." → the offer works only for the address you used to buy the first product.
• The message "Too many attempts, please try again shortly" → wait a few minutes.

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9.6. Downloading an ebook from the email link

What it is for: the page the email button leads to after buying an ebook without an account or getting a free resource.

Who can see it: anyone with the email link. You do not need to log in, so do not share the link with others.

Where to find it: the purchase email → Download the ebook button.

How to download the file

1. Click the button in the email.
2. You will see the product name, the note "Your purchase" with your email address, and the date until which the link is active.
3. Next to each file click Download. The button briefly changes to Preparing link…, then the file starts downloading.
4. If the academy has set a download limit, a counter "Downloaded: X / Y" appears below the file list.
5. At the bottom of the page you will find the Want permanent access? block. Click Create an account and create an account with the same email address. The purchase is linked to the account automatically (section 9.7).

Something not working?

• The "Link inactive" screen with the message "The link has expired (90 days after purchase). Contact the trainer to extend access." → 90 days have passed. Write to the academy. If you have an account with this address, download the file from My library.
• The message "The download limit (X) has been reached" → you have used the limit set by the academy. Write to them.
• The message "Access to this purchase was revoked because the payment was refunded." → the payment was refunded, so access has ended.
• The message "The link is invalid or the purchase does not exist" → copy the whole link from the email again.

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9.7. Your account after buying without one

What it is for: purchases made without an account are linked to an email address. When you have a Cohorta account with the same address, those purchases move to your account on their own. You can buy a course, programme or bundle on its sales page without creating an account: an account for the email you enter is created automatically after payment.

Who can see it: a person who bought an ebook, course, programme or bundle without an account.

Where to find it: the login screen, or the download page → Create an account. Course, programme and bundle: the product sales page, the form at the bottom of the page.

How to buy a course, programme or bundle on the sales page

1. If you see the Payment currency field, choose a currency.
2. Enter your address in the Your email field. If you are logged in, the field already contains your account address. The purchase goes to the account with this address.
3. Tick the two required consents: I accept the terms of service and the privacy policy and the request for immediate access to the digital content (you acknowledge that you lose the right to withdraw from the contract within 14 days).
4. Tick the marketing consent only if you want to.
5. Click Buy and get access with the price. The button changes to Redirecting….
6. Pay on the Stripe page.
7. After payment you will see the Thank you for your purchase. screen. An email with a link that takes you straight into the academy arrives at the address you entered. The link is valid for 60 minutes. If you already have an account with this address, you can also simply log in.

If you do not tick a consent, a message appears under it: "Accept the terms of service and the privacy policy to continue to payment." or "Confirm immediate access to continue to payment."

How to link a purchase to your account

1. Create a Cohorta account with the same email address you used for the purchase (registration is described in chapter 1). If you already have an account with this address, just log in.
2. When you log in, Cohorta looks up purchases made with that address.
3. The ebook appears in My library (section 9.20), and you are added to the academy that sold it.

What happens automatically

• Linking works when you log in with a password, with Google, and after clicking the email confirmation link.
• If you land in My library after logging in, you will see the message "We found (number) purchase(s) for your email and added them to your library."
• Each purchase is linked only once.

Something not working?

• Message "Sprzedaż chwilowo niedostępna. Trener nie ukończył jeszcze konfiguracji płatności…" (Sales temporarily unavailable, the trainer has not finished setting up payments) → the academy does not have active payments yet. Try again later or write to the academy.
• I cannot see the ebook I bought → check that you are logging in with the same address you gave at purchase. A purchase made with a different address will not link to your account. To change your address, write to support@cohorta.pl.

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9.8. Buying a subscription after logging in

What it is for: you buy subscriptions (for example a membership) and some other products after logging in. Access goes straight to your account.

Who can see it: anyone who is logged in. You do not need to be an academy member beforehand.

Where to find it: product sales page → the Join button or the Choose button with the plan name. If the product has monthly and yearly plans, use the Monthly / Yearly switch to pick the period.

How to buy a subscription

1. Click the plan button on the sales page.
2. If you are not logged in, you will see the login screen. Log in or create an account. After logging in you return to the plan you chose.
3. You will see the Order summary screen: the product name, the plan name, the price (for a subscription followed by "/ mo" or "/ yr") and the note "Logged in as" with your address.
4. Click Subscribe and pay (subscription) or Pay (one-time payment).
5. Pay on the Stripe page.
6. After payment you return to Cohorta. The academy appears in your list of academies and the product in Learning.

What happens automatically

• After payment you get access to the product and membership of the academy.
• The subscription renews on its own for the chosen period.

Something not working?

• The "Pricing option unavailable" screen → the plan has been switched off. Go back to the product page and choose another.
• The "Product unavailable" screen → the product is no longer on sale.
• The message "Sales are temporarily unavailable. The trainer has not finished setting up payments." → the academy does not have active payments yet. Try later.
• The message "Could not start the payment. Please try again in a moment." → click the button again in a moment.

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9.9. Enrolling and buying in the app

What it is for: if you are already an academy member, you can enrol in a free product or buy a paid one without leaving the app.

Who can see it: an academy member (learner).

Where to find it: side menu → Learning → Catalogue section → product card.

How to enrol in a free product

1. In the Catalogue section click a card marked Free.
2. On the product page click Enroll for free.
3. The page refreshes. You will see the Enrolled badge and the Your progress bar.

How to buy a paid product

1. In the Catalogue section click a product card with a price.
2. On the product page you will see the price and the sentence "Enroll to unlock the content".
3. Click Buy for followed by the price. The button changes to Processing….
4. Pay on the Stripe page. If you are buying for a company, you can enter the company's tax number and address on the payment page.
5. After payment you return to the page of the product you bought with the message Payment received and the note "The course is ready. You can start now." If access is still being turned on, you will see "We are turning on your access. It usually takes a few seconds, refresh the page in a moment."
6. The product appears in Learning under Your courses. If you cancel the payment on the Stripe page, you return to the product page without buying.

What happens automatically

• After the purchase you receive a purchase confirmation email.
• If you buy a bundle, you get access to every product in the bundle.
• If you buy an ebook, it appears in My library (section 9.20).
• Whether an invoice arrives by email depends on the academy's settings.

Something not working?

• The message "Something went wrong. Please try again." → check your internet connection and click the button again.
• The message "Sales are temporarily unavailable. The trainer has not finished setting up payments." → the academy does not have active payments yet.
• I paid, but the course still shows the purchase button → wait a minute and refresh the page. If you still have no access after a few minutes, write to the academy with your email address and the time of payment.

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9.10. Accepting an invitation to an academy

What it is for: an academy can invite you by email. Once you accept, you become a member of the academy and see its courses, community and events.

Who can see it: the person who received the invitation link.

Where to find it: invitation email → link. The Invitation to screen opens with the academy name, sometimes with a welcome message from the academy.

How to accept an invitation when you are logged in

1. Click the link in the email.
2. You will see the sentence "Click below to join the academy" and the academy name.
3. Click Join followed by the academy name. The button changes to Joining….
4. You land on the academy Dashboard.

How to accept an invitation sent to your address when you are not logged in

1. Click the link in the email.
2. You will see the sentence "This invitation is assigned to the address" with the email address.
3. Click Log in if you have an account with that address, or Create account if you do not.
4. After logging in or registering you return to the invitation. Click Join followed by the academy name.

How to create an account from an invitation link without an assigned address

1. Click the link. You will see the form "Create an account to join" and the academy name.
2. Fill in the fields (table below).
3. Click Create account & join. The button changes to Creating account….
4. If your address needs confirming, you will see "Account created. Check your email and confirm your address, then click the invitation link again…". Confirm your address and click the invitation link once more.
5. Otherwise you land on the academy Dashboard straight away.

Form fields: invitation

Something not working?

• The screen "This invitation doesn’t exist or has expired" → ask the person who invited you for a new invitation.
• The message "That invitation has expired" → ask for a new invitation.
• The message "This invitation was sent to a different email address" → you are logged in to a different account. Log out and log in with the invited address.
• The message "That invitation has already been accepted" → you are already a member. Log in and choose the academy from your list.
• The message "This academy has reached its learner limit. Contact the trainer." → the academy needs a bigger plan. Write to them.
• The message "The password must be at least 8 characters" → make the password longer.

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9.11. Learning: your courses and the catalogue

What it is for: the main place for learning. Here you see the courses you are enrolled in, your progress and a catalogue of the academy's other products.

Who can see it: every academy member.

Where to find it: side menu → Learning.

What is on the screen

• Your courses: products you have access to, in two groups.
• In progress: for courses and cohort programs a bar reading "X% complete" with Start or Continue. For other products (for example a membership) the text You have access and Open.
• Completed: courses marked Completed.
• Catalogue: products you are not enrolled in, with a price or the label Free.
• In the top right corner, the My certificates button (section 9.17).

How to start or continue a course

1. In Your courses click the course card.
2. On the course page click Continue learning. The first lesson you have not completed opens.

Something not working?

• The screen "Your learning awaits" → the academy has no products yet.
• The sentence "You have no active courses yet. Browse the catalog of available products below." → you are not enrolled in any course. Choose a product from the Catalogue section.
• A course disappeared from "Your courses" → your access expired, a subscription was not paid or the payment was refunded. See section 9.25.

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9.12. Course page and curriculum

What it is for: shows the course description, the number of lessons, the total time, your progress and the full curriculum: modules and lessons.

Who can see it: every academy member. Only people enrolled in the course can open lessons, except lessons made available as a preview.

Where to find it: side menu → Learning → course card.

What is on the screen

• Cover, product type, name, description, number of lessons and total time in minutes.
• If you are enrolled: the Enrolled badge and the Your progress block with the counter "X/Y lessons completed", a percentage bar and the Continue learning button.
• If you are not enrolled: the price or Free access and the enrol or buy button (section 9.9).
• Course program: modules with their lessons. Next to a module you see "X/Y" completed lessons, next to a lesson its type icon and duration.

What the lesson icons mean

What happens automatically

• The academy can open modules gradually, counting days from your enrolment. Such a module shows its unlock date.
• The academy can make lessons open in order. The next lesson then unlocks once you complete the previous one.

Something not working?

• The screen "This part is still locked" → the module opens on the date given in the message.
• The screen "Finish the previous lesson first" → go back to the course and complete the previous lesson.
• The "No access" screen with the message "Access denied. Enroll first or contact the trainer" → you are not enrolled in the course or your access has expired.
• The block "The program has not been published yet" → the academy has not added lessons yet.

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9.13. Lesson

What it is for: here you watch, read and listen to the content, mark the lesson as completed, take private notes and discuss the lesson with others.

Who can see it: a person enrolled in the course.

Where to find it: Learning → course → lesson name in the curriculum, or Continue learning.

What is on the screen

• On the left (on a computer) the lesson list with progress "X/Y lessons". On a phone the list is collapsed above the content under "Lesson X of Y".
• Above the title: the lesson type (Video, Text, Audio, Quiz, Assignment, Live session, Download, Embedded content), the duration and the Completed badge if you have finished it.
• Content: video, audio recording, text, the Download attachment button, a quiz or an assignment.
• Your notes, Discussion and the Mark as completed button.
• At the bottom, the Previous lesson and Next lesson buttons.

How to watch a video

1. Start the player in the lesson.
2. Below the player you will see "Playback progress is saved automatically. After 95% the lesson is marked as completed."
3. When you come back to the lesson, playback resumes where you left off ("Resuming playback from X%").
4. If the lesson links to a ClickMeeting webinar, you will see the Join the ClickMeeting webinar button. A video from another service may open in a new tab with the Open video button.

How to mark a lesson as completed

1. Go through the lesson content.
2. At the bottom click Mark as completed. The button briefly shows Marking….
3. You will see the message "Lesson completed." After the last lesson of a module: "Module completed.", after the last lesson of the course: "Course completed."
4. The button is replaced by Lesson completed with the date.

You do not mark quiz and assignment lessons by hand. See sections 9.15 and 9.16.

How to take notes

1. Type in the Your notes block.
2. The note saves itself shortly after you stop typing. Next to it you will see "Saved" and the time.
3. Only you can see the note. Neither the trainer nor other learners can see it.

How to post in the lesson discussion

1. In the Discussion block type a question or comment.
2. Click Send. Everyone in the academy can see the comment.
3. Delete your own comment with the bin icon. Confirm in the Delete comment? window.

How to save a lesson for later

1. Click Save (bookmark icon) next to the lesson title. The label changes to Saved.
2. Saved lessons are listed on the Dashboard in the Saved for later block.
3. To remove the lesson from the list, click Saved again.

Something not working?

• The message "Limit of 20 kB reached, further characters are rejected." → the note is too long. Shorten it.
• The message "The comment is too long (limit 5 kB)." → shorten the comment.
• The block "The recording is being prepared" → the trainer will add the video later. The materials below are already available.
• The block "Lesson content has not been added yet" → the lesson is empty. Write to your trainer.
• The message "Could not load the video" or "Invalid video address." → refresh the page. If that does not help, write to your trainer.

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9.14. Course progress

What it is for: shows how much of a course you have done.

Who can see it: you. Academy staff can also see learners' progress.

Where to find it: the course card in Learning ("X% complete"), the course page (Your progress block) and the lesson list inside a lesson.

How progress is calculated

• The percentage is the number of completed lessons divided by the number of all published lessons in the course. Every lesson counts the same.
• When the trainer adds new lessons, the number of lessons in the course goes up, so the percentage may drop.

When a lesson counts as completed

What happens automatically

• Progress is saved to your account. You can switch device or browser and lose nothing.
• After you complete every lesson, the course moves to the Completed group and, if the academy has certificates switched on, you get a certificate (section 9.17).

Something not working?

• The bar has not moved → refresh the page. Check that you clicked Mark as completed, that the quiz is passed and that the trainer has graded the assignment.

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9.15. Quizzes

What it is for: a quiz tests your knowledge. Most questions are marked automatically as soon as you submit.

Who can see it: a person enrolled in the course, in a Quiz lesson.

Where to find it: Learning → course → quiz lesson.

How to take a quiz

1. Open the lesson. Before you start you will see "Questions", "Passing score" as a percentage, the time limit (if there is one) and "Questions in random order" (if the trainer switched it on).
2. Click Start quiz.
3. Answer the questions. Question types: Single choice, Multiple choice, True/False, Short answer, Long answer. All questions are on one page.
4. Click Submit quiz. After submitting you cannot change your answers in this attempt. If the quiz has a time limit, it submits itself when the time runs out.
5. You will see your score and, next to each question, Correct, Incorrect or To grade, plus an explanation if the trainer added one.

Quiz results

How to retake a quiz

1. After a failed attempt click Try again.
2. The button appears only if the trainer allows retries. By default retries are on and the passing score is 70%, unless the trainer set it differently.
3. When you come back to a quiz lesson, you see the result of your last attempt.

Something not working?

• The message "This quiz can only be taken once." → the trainer does not allow retries. If you want another attempt, write to them.
• The message "Could not start the quiz" or "Could not submit your answers" → refresh the page and try again.
• The message "This quiz has no questions yet." → the trainer has not added questions yet.

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9.16. Assignments

What it is for: an assignment is work you send to the trainer: a file, a text answer or both. The trainer grades it by hand.

Who can see it: a person enrolled in the course, in an Assignment lesson.

Where to find it: Learning → course → assignment lesson.

How to submit an assignment

1. Read the instructions in the Assignment block. Below them you see the due date (if there is one), the allowed file types, the maximum size and Text answer required if the trainer requires one.
2. In the Submit your work block choose a file in the File field.
3. In the Text answer field describe what you did.
4. Click Submit. There are no drafts, the work is sent immediately.
5. You will see the Work submitted block with the hint "Wait for the trainer feedback." and the status Submitted (awaiting grading).

Form fields: assignment

Assignment statuses

To download the file you submitted, click its name in the submission block.

Something not working?

• The message "A file or a text answer is required" → add a file or type an answer.
• The message "A written answer is required" → the trainer requires a description, type it.
• The message "This file type is not allowed. Allowed: …" → save the file in one of the listed formats.
• The message "File too large: X MB > Y MB" → make the file smaller or zip it.
• The message "This submission has already been graded. Contact the trainer to change it" → graded work cannot be resubmitted.

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9.17. Your certificates

What it is for: all your certificates of completion in one place, with PDF download and a link to the verification page.

Who can see it: every academy member. Automatic certificates work only when the academy has the Certificates feature switched on (Admin settings → Features).

Where to find it: side menu → Learning → My certificates button.

When you get a certificate

• Automatically, when you complete every lesson of a course. You also get an email with the certificate, and the screen shows "Course completed."
• Manually, when the trainer issues a certificate to you, for example for attending a workshop.

Which name is on the certificate

The certificate uses the Full name field from your profile in this academy (My profile, section 9.26). Fill it in before you finish the course. The name is saved when the certificate is issued.

How to download a certificate

1. Open My certificates.
2. Each card shows the course name, the date ("Issued") and the certificate number ("Number").
3. Click Download PDF. The button is shown for certificates that have a PDF file.
4. Click Verify to open the public verification page. You can send its address to an employer or add it to your CV.

Something not working?

• The sentence "You have no certificates yet. Complete a course to earn one." → check in the course curriculum that every lesson has a green tick (quiz passed, assignment graded). Ask the trainer whether the academy issues certificates for this course.
• A card marked "Revoked" → the trainer revoked the certificate. It has no buttons. Sort it out with the academy.
• No "Download PDF" button → the certificate has no file. Use Verify or ask the trainer for a PDF.
• The name on the certificate is wrong → write to the academy.

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9.18. Public certificate verification

What it is for: a page where anyone can check that a certificate is genuine. No account or login needed.

Who can see it: anyone who knows the certificate number.

Where to find it: cohorta.pl/cert/NUMBER, or My certificates → Verify.

How to verify a certificate

1. Find the number on the certificate. It looks like EXC-year-10 characters (digits and the letters A to F), for example EXC-2026-3FA91C07BD.
2. Type cohorta.pl/cert/ followed by the number into your browser.
3. You will see the issuer (the academy), the title Certificate of completion, the person's name, the course name, the issue date, the number and the confirmation This certificate is authentic.
4. The certificate holder can click Add to LinkedIn profile to add the certificate to their profile.

What the person verifying can see

Only the details in step 3. The page does not show the email address, results, progress or other courses.

Something not working?

• The "Invalid certificate" screen with the sentence "Certificate number … does not exist or has been revoked." → check that the number is copied exactly, in capitals and without spaces. If it is, ask the academy whether the certificate has been revoked.

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9.19. Resources

What it is for: the academy's file library: PDFs, templates, recordings, presentations. Some files are for all members, some only for people with a specific product.

Who can see it: every academy member.

Where to find it: side menu → Resources.

How to find and download a resource

1. Open Resources.
2. Type a name in the Search resources… field or choose a file type from the All types list. The Clear button removes the filters.
3. Cards marked Public are available to all members. Cards with a padlock and the note "Requires:" with a product name open once you buy that product.
4. Click a card. You will see a preview, the description, the size and the number of downloads.
5. Click Download. The button briefly shows Generating….

Something not working?

• The block "This resource is for enrolled learners only" → the resource requires a product purchase. Click the Buy: button with the product name under the block. The product page opens with the buy button (section 9.9).
• The block "The file is being prepared" → the trainer has not added the file yet.
• The message "Could not download the file" → refresh the page and try again.
• The "No resources" screen → the academy has not added any resources yet.

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9.20. My library

What it is for: every ebook and digital download you have bought, in one place, from all the academies you belong to.

Who can see it: every logged-in user.

Where to find it: side menu → Account section (click to expand) → My library. You can also open it from your list of academies with the "Moja biblioteka (kupione ebooki)" (my library, purchased ebooks) button.

How to download an ebook from your library

1. Open My library.
2. Each card shows the cover, the academy name, the product name and description, and the counter "Downloaded X / Y" if the academy has set a limit.
3. Next to a file click Download. The button briefly shows Preparing link….
4. To go back to an academy, click Pick an academy.

Something not working?

• The screen "Your library is empty" → there are no purchased ebooks on this account. If you bought without an account, check that you logged in with the same address (section 9.7).
• The message "The download limit (X) has been reached" → write to the academy.
• The message "You do not have active access to this product" or "Your access has expired" → your access to the product has ended. Write to the academy.
• The note "No files yet (ask your trainer)" → the academy has not added the file yet.

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9.21. Community for learners

What it is for: the academy's discussion space: posts, comments, reactions, the member directory and the leaderboard.

Who can see it: academy members, if the academy has the Community feature switched on (Admin settings → Features). Some spaces are only for people with a specific product.

Where to find it: side menu → Community.

What you can do as a learner

• Read posts and switch the view: Latest, Popular, Pinned, My posts.
• Write a post with Write a post, comment and react.
• Save posts and come back to them in Saved posts.
• Browse Members and the Leaderboard.
• Report inappropriate content to the moderators: next to someone else's post or comment, the three dots icon → Report.

Spaces, posts, comments, saved posts, the member directory and the leaderboard are described in detail in chapter 5.

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9.22. Messages

What it is for: private one-to-one conversations with other academy members.

Who can see it: every academy member. Only the two of you can see a conversation.

Where to find it: side menu → Messages. The number next to the menu item is the count of unread messages.

How to start a conversation

1. Open Messages.
2. If you have no conversations yet, in the Start a conversation block click Message next to a person. You can also click Open member directory and choose someone there.
3. Type your message in the field at the bottom of the conversation screen.
4. Click Send or press Cmd/Ctrl + Enter.

How to return to a conversation

1. Open Messages. The list shows conversations with the last message and the time ("just now", "X min ago"…).
2. Click a conversation.
3. Your messages show read once the other person has read them.
4. The All conversations link takes you back to the list, the Profile link opens the other person's profile.

Something not working?

• The message "Message cannot be empty" → type something.
• The message "Max 4000 characters" → shorten the message or split it into several.
• The note "Not sent" next to a message → check your connection and send again.

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9.23. Events

What it is for: the academy's webinars, workshops, office hours, live sessions and in-person meetings. You register, join and watch the recording.

Who can see it: every academy member. An event linked to a product is visible only to people who have that product.

Where to find it: side menu → Events.

How to register for an event

1. Open Events. The list has two sections: Upcoming and Past. Events you are registered for show Registered.
2. Click an event. You will see its status, type, description, date and time, place (Online or an address), the number of registered people, the seat limit and the host (Host).
3. Click Register. Next to it you see the number of seats left or "Open registration".
4. You will see You are registered and your status.

How to join an online event

1. Open an event you are registered for.
2. Click Join the meeting. Only registered people see the link, and it is available until the event ends.

How to add an event to your calendar

1. On the event page click Add to calendar.
2. Choose Download .ics, Google Calendar or Outlook.

How to unregister from an event

1. Click Unregister.
2. Confirm in the Unregister from this event? window.

How to watch the recording

1. Open the event. Events with a recording are marked Replay in the list.
2. In the Recording block watch the video or click Open recording.

What happens automatically

• After registering you get a confirmation email with a calendar file.
• When seats run out, you go on the waitlist: you see On the waitlist and "You will be notified when a seat opens up". When someone unregisters, the first person on the waitlist gets the seat.
• Email reminders 24 hours and 1 hour before an event are switched on and off in Settings → Notifications → Events (Reminder 24h before the event, Reminder 1h before the event).

Something not working?

• The "Premium event" screen → the event is for people with a specific product.
• I cannot see the "Join the meeting" button → you are not registered or the event has already ended.
• I cannot see the "Register" button → the event has already started or has been cancelled.

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9.24. Mentoring: booking a session

What it is for: you book a 1:1 session with a mentor in one of the open slots.

Who can see it: academy members, if the academy has the 1:1 mentoring feature switched on (Admin settings → Features). A slot linked to a mentoring programme can be booked only by someone who has bought that programme.

Where to find it: side menu → Mentoring.

How to book a session

1. Open Mentoring. At the top you will see Your mentor.
2. In the Available slots section choose a slot.
3. Click Book.
4. You will see the message "Booked. Details under My sessions."
5. In the My sessions section you will find the slot, the Join the meeting link (if the mentor added one) and the Add to calendar button.

How to cancel a session

1. In the My sessions section click Cancel next to the session.
2. Confirm in the Cancel this booking? window with Cancel booking.

Something not working?

• The sentence "No open slots. Check back later or message the host." → the mentor has not added any slots yet.
• The message "That slot is already taken or has been cancelled." or "This slot was just booked." → choose another slot.
• The message "Buy this mentoring programme before booking a slot." → buy the mentoring programme (section 9.8 or 9.9).
• I cannot see Mentoring in the menu → the academy does not have this feature switched on.

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9.25. Learner payments

What it is for: the history of your payments in this academy, plus the rules for invoices, subscriptions and refunds.

Who can see it: every academy member, if the academy shows the Billing item in the menu.

Where to find it: side menu → Billing. The screen is titled Payments.

What is on the screen

A table with the columns Date, Product, Plan, Amount and Status. On a phone the date is shown below the product name.

Ebooks bought without an account are not listed here. Your confirmation is in your email.

Invoices

• The seller is the academy, not Cohorta. The academy issues the invoice.
• If the academy has automatic invoicing, the invoice arrives by email after payment. If not, ask the academy for an invoice.
• You give your invoice details at purchase: in the ebook form (section 9.4) or on the Stripe payment page when buying in the app (section 9.9).
• You cannot download invoices from this screen.

Subscriptions and cancelling

• A subscription renews on its own, every month or every year.
• You cannot cancel a subscription yourself in Cohorta. Write to the academy before the renewal date.
• If the payment for the next period fails, access to the product is paused until a payment goes through.
• When the subscription ends, access to the product expires.

Refunds

• Ask the academy for a refund.
• After a refund, access to the product is removed and the payment shows Refunded.

Something not working?

• The screen "You have no transactions yet" → there are no payments on your account in this academy. Purchases made without an account are not shown here.
• I cannot see "Billing" in the menu → the academy does not show this screen. Your purchase confirmations are in your email.

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9.26. Your profile and learning

What it is for: your profile details appear next to your posts, in the member directory and on your certificates.

Who can see it: you edit your own profile. Other members see your name, photo and whatever else you fill in.

Where to find it: side menu → Account section → My profile.

How to set the name for your certificates

1. Open My profile.
2. In the Basic details section enter your full name in the Full name field. Below the field you see: "This name goes on your certificates and in the member directory."
3. Click Save changes.

Form fields: profile (the most important for learners)

The other profile fields, the public profile, your password and notifications are covered in chapter 1.

Something not working?

• The message "Enter at least 2 characters." → enter your full name.